Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, apply for a job opening on, make a purchase from, or sign-up to receive further communications our website.

Personal information we collect.

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as device information.

We collect device information using Cookies. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about Cookies, and how to disable Cookies, visit http://www.allaboutcookies.org. Click here to view our Cookie Policy.

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (debit or credit card numbers, email address, and phone number). We refer to this information as order information.

When you apply for a job opening through the site, we collect certain information from you, including your name, residential address, email address, phone number, and NZ work status.  We refer to this information as application information.

When we talk about personal information in this Privacy Policy, we are talking about device information, order information and application information.
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We may also collect non-personal information automatically as you navigate through our Website. This can include information about your device, browser type, IP address, and how you use our Website. While we do not use first-party cookies to collect this information, our third-party service providers may do so. More information about third-party services can be found below.

How we use your personal information.

We process your personal information to operate, provide and improve the services that we offer to you.

• We use your personal information to communicate with you in relation to Redvespa services via different channels (eg. by email, phone).
• We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services.
• We use the device information that we collect to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with our site).

As Redvespa is a New Zealand firm, we process personal information in New Zealand of our site visitors from all over the world including residing EU persons.

Redvespa shall ensure that personal data is adequate, relevant, and limited to what is necessary in relation to the purpose for which it is processed.

Sharing your personal information.

We do not sell or rent your personal information to third parties. However, we may share your personal information with third parties to help us to use your personal information, as described above. We share your personal information with the third parties listed below.

You can control and manage Cookies through your browser settings. Most browsers allow you to refuse or accept Cookies, delete existing Cookies, or alert you when a Cookie is being set on your device. Please note that disabling or deleting Cookies may affect the functionality of the services  on our website.

• Google Analytics – We use Google Analytics to help us understand how visitors interact with our website. Google Analytics may set Cookies to collect information such as your IP address, browser type, referring pages, and time spent on the website. This information is used to analyse trends and improve the website. You can read about how Google uses your personal information here.
• HubSpot – Hubspot is used for customer relationship management (CRM) and marketing automation on our website. Hubspot Cookies may track your interactions with our website, including pages visited and forms submitted, to better understand your needs and improve our services. You can read about how HubSpot uses your personal information here.
• Trakstar – Trakstar is used for recruitment purposes on our website. Trakstar Cookies may collect information related to job applications and interactions with our recruitment platform. You can read about how Trakstar uses your personal information here: https://www.trakstar.com/security/
• Vimeo – We use Vimeo to play videos on our site. You can read about how Vimeo uses your personal information here: https://vimeo.com/privacy

Your choices & rights.

You have a number of options to control or limit how we and our partners use your personal information.

You can control and manage Cookies through your browser settings. Most browsers allow you to refuse or accept Cookies, delete existing Cookies, or alert you when a Cookie is being set on your device. Please note that disabling or deleting Cookies may affect the functionality of the services  on our website.

• To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
• You can unsubscribe from our newsletter by clicking on the unsubscribe link in any email you receive.
• You have the right to access the personal information we hold about you for the purpose of using it elsewhere and you have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.
• You have the right to access the personal information we hold about you for the purpose of using it elsewhere and you have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.

You have certain rights regarding your personal information, including:

• The right to access and request a copy of your personal information;
• The right to correct or update your personal information if it is inaccurate or incomplete;
• The right to request the deletion of your personal information, subject to legal or contractual restrictions;
• The right to object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us.

For more information about our use of cookies, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:
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PO Box 8063, Wellington 6011, New Zealand

Last updated: December 12th 2024