How the Insurance & Financial Services Ombudsman Scheme (IFSO) replaced outdated technology with a modern data-insight tool.
The Deputy IFSO had a limited budget to replace the scheme’s inflexible and outdated membership and case management systems. But following contract award the vendor realised a major component couldn’t be delivered within budget. The Scheme’s governing Commission paused the project to seek advice on how to proceed.
A Redvespa consultant had the right knowledge to recommend a change of direction. A new vendor was engaged, and an agile process implemented to reduce the risk of a budget over-run. With an experienced consultant providing expert advice, the Deputy IFSO was able to take control of the project and have confidence in her decision making.
"I couldn’t rely on commonsense to get the right outcome. I needed a trusted advisor to speak that language effectively."
The IFSO Scheme now has a cutting edge system tailored to their business, which is flexible enough to build upon. Its advanced capabilities allow them to gain new insights into their data enabling them to plan and monitor their performance.